Mazuma Mobile are one of the top recyclers on CompareMyMobile and thousands of consumers use their site to sell old phones for cash every day.

But people always have a lot to ask about the recycler and we’re strong believers that you should know as much as possible about who you’re selling your phone to – so here are the answers to the top ten questions about Mazuma.

1. Is Mazuma Mobile a scam?
2. Can I buy phones from Mazuma mobile?
3. What if I can’t find my phone on Mazuma Mobile?
4. Do Mazuma Mobile take water damaged phones as non-working?
5. Will I get money for a broken phone?
6. Can I sell a phone that I found on the street through Mazuma?
7. How do I unlock my phone to sell it to Mazuma Mobile?
8. How do I erase the data on my phone before sending it to Mazuma?
9. How long does it take for Mazuma to receive my phone and send the money?
10. What do those companies who offer ‘cash for your old phones’ actually DO with them?!

 

1. Is Mazuma Mobile a scam?

Thousands of people trust Mazuma Mobile every day to get cash for their old phones and have very few problems. On our site they have a 9.3/10 rating, based on price and consumer feedback, making them one of the top recyclers on CompareMyMobile. To find the best price for your phone it is always best to check using our search tool. Mazuma are known for usually offering fair prices for phones, but you may be able to get more money elsewhere. See below for details on where your phone will end up.

You may receive less money than originally quoted for your phone if they receive it in a faulty or damaged condition. See question number 5 for details on selling broken phones.

 

2. Can I buy phones from Mazuma Mobile?

No, Mazuma Mobile do not sell phones to the general public. All phones are sold in bulk to approved partners in developing countries. In the off chance that’s you reading this and you want to become an approved partner, you can contact Mazuma Mobile here.

 

3. What if I can’t find my phone on Mazuma Mobile?

You will be able to find the majority of mobile phones on Mazuma Mobile, as they have a growing database of 1,300 phones. But if you can’t find yours, you can always use their ‘handset not listed’ option on the Missing Model section of their website – this way you can let them know the model of your phone and they will get back to you by email.

 

4. Do Mazuma Mobile take water damaged phones as non-working?

Yes, water damaged phones are classed as non-working/faulty/damaged. See below for answers on selling broken phones.

If you’ve recently dropped your phone in water, we’ve also got some tips on how you might be able to save it!

 

5. Will I get money for a broken phone?

Yes – Mazuma will show you a ‘working and non-working’ price when you sell your mobile.

According to Mazuma, a working mobile phone should:

  • Switch on and off
  • Be in full working order
  • Have a working screen (no cracks on touchscreen displays)
  • Have the battery in
  • Not be water damaged

A non-working phone should:

  • Still have the battery in
  • Not be smashing completely or snapped in half
  • Can be water damaged
  • Can have a smashed display screen
  • Can have no power

You won’t get as much money for a non-working phone as you would for a working model.

 

6. Can I sell a phone that I found on the street through Mazuma?

Mazuma have a strict ‘no stolen or lost phones’ policy. All phones are checked using online crime protection database CheckMEND to see if they have been reported as lost or stolen. If they have, no money will be given out for the phone and your details will be passed on to the police so the phone gets back to its rightful owner.

If you find a phone, we recommend handing it in where you found it or to the local police station.

Want to know how to find your phones IMEI number? Check out our guide here.

 

7. How do I unlock my phone to sell it to Mazuma Mobile?

If you phone is blocked, it could have been reported as lost or stolen in which case you should not attempt to sell it with any recycler – they check the IMEI number with an online crime protection database called CheckMEND to double check if a phone has been reported as lost or stolen when they come in. You will not get any money for these phones.

On the other hand, if you are the rightful owner or a phone which is unlocked or blocked, then you should contact your service provider so they can unblock it for you.

 

8. How do I erase the data on my phone before sending it to Mazuma?

On the Mazuma Mobile website they have a free Mobile Data Delete Tool which gives you simple steps to follow to remove all of your personal data and information from your phone before selling it through the site.

You can also make sure all data is removed from your phone by restoring it to factory settings. You should be able to do this

 

9. How long does it take for Mazuma to receive my phone and send the money?

Mazuma will send you a pre-paid bag so you can pop your phone in the post and the quicker you return it, the more quickly you will receive your payment. Mazuma promise that they will process or post your payment on the same day that they receive your phone. Your payment should be with you within days if everything goes smoothly.

 

10. What do those companies who offer ‘cash for your old phones’ actually DO with them?!

If you send your phone to Mazuma then it is likely that they will be sent for reuse in emerging markets such as China, Pakistan, China and India. In remote parts of these countries they may not have a landline, so a mobile phone is hugely helpful in improving communication in these economies.

Mazuma Mobile Summary

Mazuma have proven themselves to be a trustworthy recycler who have sent thousands of customers away with heavier pockets. Chances are that if you value your phone through our site, you’ll probably see a good price from them too. Me personally, in the knowledge I have from running recycling solutions since 2009, I would go to Mazuma or Money4machines every time as they have unparallelled customer ratings.

Have we missed anything? If there’s anything else you want to know about Mazuma Mobile don’t hesitate to get in touch. There’s nowhere you won’t find us – tweet us your questions, post them on our wall, chat to us on Google Plus or feel free to comment below and we’ll get back to you as soon as we can. Check out our FAQs for general questions about recycling your phone too.

 

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